Cancellation & Postponement Policy - Dressmaking Lab

1. Bookings & Payment

Full payment must be made at least 7 days prior to the course start date. If payment is not received by this time, your tentative booking will be cancelled, and the space will be made available to students on our waitlist.

All requests for cancellations or postponements must be submitted in writing via email to aprilmoylan@bigpond.com. We use the timestamp of your email to verify your notice period. We cannot accept cancellations or changes via phone call, text message, or social media DM.

2. Student-Initiated Cancellations & Postponements

Because spaces in our dressmaking classes are strictly limited to ensure individual attention, we use the following policy for all student-initiated changes:

• 7 or more days’ notice before class starts: You must give at least seven days' notice to get a full cash refund, a postponement to a future date, or a full course credit voucher. No fees or penalties will apply to changes made within this window.

• Less than 7 days’ notice before class starts: Bookings become strictly non-refundable and non-transferable. After this cutoff, no cash refunds, date changes, or credits can be issued as your teacher has been locked in and workshop materials have been prepared.

• Failure to Attend: If you fail to attend your scheduled class date without giving prior notice, your entire booking and payment are fully forfeited. We cannot offer refunds, transfers, or credits after a missed class.

• Studio Discretion: Dressmaking Lab reserves the right, at our absolute discretion, to modify notice requirements or extend credit terms on a case-by-case basis in the event of documented, exceptional extenuating circumstances.

3. Processing Refunds

Approved refunds will be automatically processed back to the original payment method used during checkout (e.g., credit card or debit card). For security and accounting reasons, we cannot issue refunds via cash or bank transfers to alternative accounts. Once approved, please allow 3 to 7 business days for the funds to clear and appear in your account, depending on your financial institution's processing times.

4. Multi-Week Courses & Missed Sessions

If you enrol in a multi-week dressmaking course block, we are unable to offer partial refunds, credits, or individual catch-up classes for any single sessions you miss due to personal scheduling conflicts, general illness, or travel. Your course fee secures your specific seat and sewing machine for the entire duration of that block.

5. School-Initiated Cancellations (Our Guarantee)

In strict alignment with the Australian Consumer Law (ACL) consumer guarantees, if we are unable to deliver a class as promised, you are completely covered:

• Minimum Numbers: If a workshop does not reach the minimum number of students required to run, we will notify you via email at least 48 hours prior to the start time.

• Unforeseen Emergencies: If a class must be postponed due to sudden teacher illness, venue issues, or extreme weather, we will contact you immediately.

• Your Choice of Remedy: In any scenario where Dressmaking Lab cancels or reschedules a class, you will be given the choice of a 100% full refund back to your original payment method, a priority transfer into the newly scheduled date, or a full credit voucher valid for 12 months.